Try each step in order and check if it resolves the issue. If you get through all the steps and it is still not resolved, please contact us for help.
- Ensure Network Connectivity
- Ensure Username and Password are entered correctly
- Select “Forgot Password” on the login screen and wait for email that will Reset your password
- *Ensure User status in Admin Portal says “Active”
- *Have Admin Reset Users Password from the Admin Portal
- **Navigate to Settings -> mViva Pro: ensure Use Cellular Data is On
* An administrator must perform this step
** iOS Only