Try each step in order and check if it resolves the issue.  If you get through all the steps and it is still not resolved, please contact us for help.


  1. Ensure Network Connectivity
  2. Emails can be delayed, so wait at least 10 minutes
  3. Check Junk Folder and/or Anti-Virus Quarantine folder
  4. *Have Admin re-send email from Admin Portal


* An administrator must perform this step