Try each step in order and check if it resolves the issue.  If you get through all the steps and it is still not resolved, please contact us for help.


  1. Ensure the Application is installed on your Mobile Device by opening the application (you should see a message beginning with: "Congratulations! mViva has successfully downloaded")
  2. Ensure that you are selecting the 'Set Password' button from your mobile device and not a computer
  3. *Have Admin resend the registration email and try step from new email

* An administrator must perform this step