Try each step in order and check if it resolves the issue. If you get through all the steps and it is still not resolved, please contact us for help.
- Ensure the Application is installed on your Mobile Device by opening the application (you should see a message beginning with: "Congratulations! mViva has successfully downloaded")
- Ensure that you are selecting the 'Set Password' button from your mobile device and not a computer
- *Have Admin resend the registration email and try step from new email
* An administrator must perform this step