Troubleshooting

Not receiving Notifications from Patient Chat Threads
Try each step in order and check if it resolves the issue.  If you get through all the steps and it is still not resolved, please contact us for help.   ...
Tue, Jul 7, 2015 at 3:22 PM
Unable to access Camera, Photos, Microphone (iOS Only)
Ensure mViva Pro is allowed to access the following system features.  Navigate to Settings -> mViva Pro and ensure settings are set to on. Allow Ph...
Tue, Jul 7, 2015 at 3:27 PM
Unread Count is incorrect or not updating
Try each step in order and check if it resolves the issue.  If you get through all the steps and it is still not resolved, please contact us for help. ...
Tue, Jul 7, 2015 at 3:31 PM
User is not displaying in the Directory List
Try each step in order and check if it resolves the issue.  If you get through all the steps and it is still not resolved, please contact us for help.   ...
Tue, Jul 7, 2015 at 3:33 PM
Receive message "There was an error registering. Please try again."
If you receive the message "There was an error registering. Please try again.", the most likely issue is that the user did not register within 7 d...
Wed, Oct 14, 2015 at 10:42 AM