FAQ

Default solution folder, feel free to edit or delete it.

What types of mobile devices are supported?
The application is supported on iOS Version 11.0+ and Android Version 6.0+.
Tue, Feb 2, 2021 at 5:15 PM
Why can't I use the application?
mViva Pro is an enterprise HIPAA compliant application and is not available for general use.  If you would like to speak to a sales representative, please c...
Fri, Feb 5, 2021 at 8:10 AM
mViva® New Device Or Second Device Support
The mViva platform supports multi-user, multi-device configurations. A user can have one or more devices registered in the system and a single device can su...
Fri, Feb 5, 2021 at 8:23 AM
How do I add a follower to a thread?
Add a user to a thread by typing '@' into the text area within a thread.  This will bring up the user directory where you can view who is currentl...
Wed, Feb 24, 2016 at 9:31 AM
How to add a teleHealth session?
To create a teleHealth session, go into a patient or peer-to-peer card, select the camera at the bottom, then select 'TeleHealth'.  If the 'T...
Tue, Jul 7, 2015 at 1:12 PM
How to add a file to a chat thread?
Ensure you are signed into the application. NOTE: mViva only accepts PDF files. Step 1: Instructions within Email or Files Application Select ...
Fri, Feb 5, 2021 at 8:20 AM